Home Services Growth — More Booked Jobs, Faster Cycles, Better Reviews
Install a 12-month plan, a same-day scheduling playbook, and a review engine that keeps phones ringing.
Convert more calls with clear offers and a trained intake script
Run same-day scheduling with tight handoffs and on-truck checklists
Trigger reviews & referrals automatically after every job
Who This Is For
Owners, general managers, and dispatch/ops leaders who need predictable booked jobs, faster cycle times, and steady reviews. If your phones spike unpredictably, jobs age on the board, or post-job communication is inconsistent, FAS gives you a map and cadence that your team can run daily.
The Problems We Solve
(how they show up)
Leads leak at intake:
Calls roll to voicemail; CSR notes are incomplete.
Scheduling chaos:
No-shows, double-bookings, long drive times, idle gaps.
Estimate limbo:
Quotes go out; follow-up is random.
Quality varies:
Truck readiness & job checklists aren’t consistent.
Review trickle:
Happy customers forget; the loudest voice is the one bad day.
No single scoreboard:
Ops, sales, and marketing track different numbers.
What FAS Builds For You
(the contractor blueprint)
Offers & Intake Script:
Clear value, price framing, and a CSR script that captures address, issue, photos, urgency, and upsell signals—fast.
Same-Day Scheduling Playbook:
Rules for time windows, drive-time buffers, priority tiers, and slot protection; dispatch tags and tech skill-match logic.
On-Truck Checklists & QA:
Job-type checklists, required photos, and before/after notes. Techs know what “done right” looks like.
Estimate & Follow-Up Cadence:
Templates, objections playbook, and a 3-touch follow-up (SMS/email/phone) tied to the CRM pipeline.
Review & Referral Engine:
Post-job SMS review request, photo prompt, and referral incentive—automated but human-sounding.
KPI Scoreboard:
Calls, bookings, no-show %, cycle time, conversion, revenue per job, callback rate, review volume/avg, tech scorecards.
Marketing Platform & Local SEO (with Rev Marketing):
Fast pages, service-area structure, Google Business Profile tune-up, and tracking that connects clicks → booked jobs.
Implementation Roadmap
(no chaos rollouts)
Discovery & Baseline:
Call recordings, dispatch snapshots, job data, review history.
Intake + Offers v1:
Script + offer sheet; CSR training + role-play.
Scheduling & Checklists:
Board rules, tags, truck readiness, QA gates.
Estimate Follow-Up:
Pipeline stages, exit criteria, 3-touch pattern.
Review Engine:
SMS timing, templates, escalation for unhappy customers.
Scoreboard Live:
Daily huddles; weekly review; quarterly reset.
Buildout as needed with Rev Marketing (platform/GBP/ads). We keep tools lightweight and use your stack where possible.
What You’ll Have In Hand
CSR Intake Script & Offer Sheet
CSR Intake Script & Offer Sheet
Same-Day Scheduling Playbook
(rules, buffers, tags, escalation)
On-Truck Checklists + QA photo requirements
(by job type)
Estimate Templates & Follow-Up Pattern
Estimate Templates & Follow-Up Pattern
Review/Referral Messaging Pack
(SMS + email)
KPI Dashboard
definitions + daily/weekly meeting agendas
Results You Can Expect
More booked jobs:
Intake converts; calendars stay full without chaos.
Shorter cycle times:
Clear windows, fewer gaps, less backtracking.
Higher close rates:
Consistent estimates and disciplined follow-up.
Fewer callbacks:
Checklists + QA photos standardize quality.
More 5-star reviews:
Automated, timely, and personal requests.
Case Snapshot (condensed)
HVAC Team (15 techs):
Intake script + board rules + review engine cut cycle time by 18%, reduced callbacks by 22%, and doubled review volume in 60 days.
Plumbing Company:
Estimate follow-up and referral prompts lifted close rate by 7 pts and increased revenue per job with add-on checklists.
FAQs
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